Questions about an order? Email contact@melopure.com for a reply within 1 working day.

Your order is in good hands

Melopure is the online store behind the products you've seen on our pages: Kitchen & Table, Home & Decor, Heating & Winter, Outdoors & Pets, Wellbeing and Faith & Reflection, from small brands and specialist makers. Every order goes through the same checkout and the same customer service team, under the same returns policy. Ordered already? This is where you track the parcel, check the payment and get help.

Find your order

See what you ordered, what you paid and where your parcel is now.

You'll find the order number in the subject line of your Melopure confirmation email, sent a few minutes after payment.

A payment to melopure.com on your statement?

What the payment is, and how to sort it out fast if something doesn't add up.

It's the shop you bought from

Melopure takes the payment for every product it sells, so your bank shows melopure.com (or MELOPURE) and not the name of the product you picked.

1 payment, nothing after

There's no subscription and nothing renews. If you added an extra item at checkout, it shows as a second payment on the same day, and that's all.

Doesn't look right? Email us first

Send us your order number. Within 1 working day we refund you, send a replacement or fix the address. A bank dispute takes weeks and freezes your order in the meantime.

Every answer is on the Customer service page

Shop by category

Whatever you choose, you get the same checkout and the same team behind it.

Featured products

RapidHeat heater
Home & Decor

RapidHeat heater

A compact electric heater in grey and black with a honeycomb grille, a red LED display on top and a small remote.

View product

What happens after you order

1

Order confirmed

A few minutes after payment, Melopure emails your order number, what you bought and the total charged.

2

Shipped in 1 to 2 working days

Your shipping email brings the tracking number and a link. Address to change? Email us before it ships.

3

On its way to you

Allow 5 to 10 working days after shipping. The Order tracking page shows where your parcel is at any time.

4

30 days to change your mind

Not right for you? Email us within 30 days of delivery and we refund the card you paid with.

About Melopure

We choose practical products that solve everyday problems, mostly from small brands and specialist makers you won't find on the high street: a heater that takes the chill off a cold room, pouches that keep mice out of the shed, a pan that heats evenly. We sell them here and through the articles and offers we publish online.

Whichever page you ordered from, the same team handles your order, with the same checkout, the same customer service inbox and the same returns policy.

ShopMelopure (shown as melopure.com on bank statements)
Ships tothe United States
RangeKitchen & Table, Home & Decor, Heating & Winter, Outdoors & Pets, Wellbeing and Faith & Reflection, from small brands and specialist makers
Customer servicecontact@melopure.com, answer within 1 working day
Returns30 days after delivery, refunded to the card you paid with

We're here if you need us

Email your order number to contact@melopure.com or reply to any of our emails. A member of the team answers within 1 working day, Monday to Friday.

Contact us